Privacy Policy & Return
Last updated: [2/2025]
Nordic Thermodynamics Corp. ("Nordic", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or interact with our products and services.
1. Information We Collect
We may collect the following types of information:
• Contact information such as name, email address, shipping address, and phone number
• Payment related information processed securely by third party payment providers
• Order and transaction details
• Website usage data such as IP address, browser type, device type, and pages visited
• Marketing preferences and communications you choose to receive
We do not intentionally collect sensitive personal information.
2. How We Use Your Information
We use your information to:
• Process and fulfill orders
• Communicate with you about orders, products, or support requests
• Improve website performance, usability, and product offerings
• Send marketing communications if you have opted in
• Comply with legal and regulatory requirements
We only collect and use information that is reasonably necessary for these purposes.
3. Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site. This may include analytics tools such as Google Analytics.
You can control or disable cookies through your browser settings. Disabling cookies may limit some website functionality.
4. Sharing of Information
We may share your information with:
• Payment processors
• Shipping and fulfillment partners
• Website hosting and analytics providers
• Legal or regulatory authorities when required by law
We do not sell or rent your personal information to third parties.
5. Data Storage and Security
We take reasonable technical and organizational measures to protect your information against loss, unauthorized access, or misuse.
Personal information is stored only as long as necessary to fulfill its purpose or to meet legal obligations.
6. International Data Transfers
Some service providers may store or process data outside of Canada. In such cases, your information may be subject to the laws of those jurisdictions.
7. Your Rights
Depending on applicable law, you may have the right to:
• Access your personal information
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your personal data, subject to legal requirements
Requests can be made using the contact information below.
8. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Nordic Thermodynamics Corp.
Email: ben@nordicthermodynamics.com
Return and Refund Policy – Nordic Thermodynamics
We want you to be fully satisfied with your Nordic product. If something isn’t right, we’ll help make it right — within the conditions below.
1. Eligibility for Returns
• Returns are accepted within 14 days of delivery.
• Items must be unused, undamaged, and in their original packaging.
• A valid order number or proof of purchase is required.
2. Restocking Fee
• A 20% restocking fee applies to all non-defective returns.
• This fee covers inspection, cleaning, and repackaging costs.
• The fee will be deducted from the refund amount.
3. Shipping Costs
• Original shipping costs are non-refundable.
• Customers are responsible for return shipping fees.
• We recommend using a trackable shipping service for all returns.
• Nordic Thermodynamics is not responsible for items lost or damaged in transit.
4. Defective, Damaged, or Incorrect Items
If you receive a defective or incorrect product, contact us within 7 days of delivery.
We will cover all shipping costs and offer a replacement or full refund once the issue is verified.
5. Non-Returnable Items
• Items showing signs of wear, damage, or misuse cannot be returned.
• Custom orders and promotional items marked Final Sale are not eligible for return or refund.
6. Refund Processing
• Approved refunds will be processed to your original payment method within 5–10 business days after we receive the return.
7. How to Start a Return
Email support@nordicthermodynamics.com
with your order number and reason for return before shipping the item back.
Notice for Quebec Consumers
Residents of Quebec have specific rights under the Consumer Protection Act. Nothing in this policy limits your rights under that law. If an item is defective, does not match its description, or fails to perform as promised, you are entitled to a repair, replacement, or full refund at no cost to you.